Help Center

All our formulations are carefully balanced for all skin types and tones, including sensitive, dry, oily, and combination skin. Every product is crafted with both calming botanicals and dermatologically tested actives.

Yes — Willingly is a gender-neutral skincare brand, created with intention for every face, every identity. No labels, no expectations — just honest skin rituals.

Each product page includes targeted concerns (like dullness, acne, sensitivity, pigmentation) to help guide your choice. You can also explore our routines designed for AM and PM care based on skin needs.

We use gentle, pregnancy-friendly ingredients, but as each pregnancy is unique, we recommend consulting your doctor before adding any new product to your routine.

Our full collection is available exclusively on www.buywillingly.com for now. We ship pan-India with verified delivery partners.

We accept UPI, debit/credit cards, net banking, and major wallets like Google Pay, PhonePe, and Paytm — all secured with encryption for safe checkout.

Yes, we offer COD across most Indian pin codes, with a minimal processing fee. You’ll see the option at checkout if eligible.

Absolutely. We use SSL encryption and certified payment gateways to protect your data. Your information is never stored or shared.

Please check your spam folder first. If still missing, reach out to us at help@buywillingly.com with your payment reference and we’ll resolve it quickly.

Yes, if you’re ordering for business or need a GST invoice, just email us your GST details after placing the order, and we’ll issue the invoice.

Simply select your product, click ‘Add to Cart’, and proceed to checkout. We’ve kept the process clean, fast, and mobile-friendly.

If your order hasn’t shipped yet, email us within 1 hour at hello@buywillingly.com. After dispatch, cancellations or edits are not possible.

We currently accept orders only via our website to ensure secure payments and correct processing.

You’ll receive an email confirmation with order details right after payment. A tracking link follows once your product is dispatched.

Yes — just add the recipient’s address at checkout. You can also include a gift note by emailing us post-order. No prices are printed on the box.

Most orders arrive within 3–7 business days across India. Remote areas may take longer, but you'll receive tracking updates via email.

We only accept returns for damaged, defective, or incorrect products, reported within 24 hours of delivery with clear photos. Approved refunds are processed within 5–7 days.

Email us at hello@buywillingly.com with your order ID and photos of the issue within 24 hours of delivery. We’ll take care of the rest.

Due to hygiene and safety, we do not accept returns on used or opened products unless they’re damaged or incorrect.

If your order hasn’t been shipped yet, email us immediately. Once dispatched, address changes may not be possible.